SUPPORT

Limited Lifetime Warranty

NOVAWINCH WARRANTY

Nowvow mechanical & electrical Corp., Ltd (Novawinch brand owner) offers a limited lifetime warranty on the mechanical components to authorised distributor & dealer of the winch subject to the following:

Novawinch Limited Lifetime Warranty:

The winch is used for permitted application use only.(expect design for it)
The limited lifetime warranty covers the purchaser of the winch against manufacturing defects in workmanship and materials on all mechanical components.
Mechanical components and associated parts have a lifetime warranty.
Electrical components consisting of solenoids, wiring, remotes, wire connectors and associated parts have a limited two (2) year warranty. Control Box and associated parts have a limited two (2) year warranty. Motor and associated parts have a limited two (2) year warranty
The warranty does not apply to the finish of the winch or components.
The owner will be responsible for removing the winch and returning it to an approved Novawinch authorised distributor or dealer within the warranty period.
All freight or delivery charges from the authorised distributor or dealer must be paid for by the owner of the winch unless specified by an authorised distributor or dealer.
Novawinch will not be liable for any fees, costs or charges associated from the removal or installation of the winch, whether or not the winch is under warranty.
Novawinch will repair or replace any or all of the faulty winch components, after an inspection by an authorised distributor or dealer has determined that some or all parts of the winch are defective hence are deemed to be replaced or fixed under warranty.

Novawinch Warranty Exclusions:

There are certain conditions that make the winch not eligible for warranty claims. The warranty is void if, but not limited to the following:
The winch is used inappropriate applications.
The Steel cable and Synthetic Winch rope are excluded from this warranty, unless specified otherwise by Novawinch, at the discretion of Novawinch.
The winch is damaged in any way from corrosion or water ingress.
The winch is returned in pieces.
The winch has been modified or disassembled resulting in failure.
Any winch component shows signs of normal wear and tear, damage from an accident, abuse, misuse, collision, overloading, modification, misapplication, improper installation or improper service or maintenance.
The winch was not purchased through the Novawinch Authorised Dealer Network.
*The warranty set forth above is the only warranty. Novawinch reserves the right to change the product design at any time without notice. Where this has happened, Novawinch shall have no obligation to upgrade or otherwise modify any previously manufactured products.